Administrative Clerk

Who WE Are

The Town of Crossfield, located just 30 minutes north of Calgary and 15 minutes from Airdrie, is a fast-growing, vibrant community with a population of over 4,200 residents. As a mid-sized town, Crossfield offers the perfect blend of small-town charm and access to big-city amenities, making it an ideal place to live and work. Our progressive, collaborative work environment is built on teamwork, innovation, and a shared commitment to enhancing the quality of life for our residents. Join us in helping shape the future of Crossfield as we continue to grow and thrive.

YOUR Opportunity

Join the Town of Crossfield and contribute to our dedication to serving the community with excellence. Reporting to the Administrative & Legislative Services Manager, the Administrative Clerk is vital in supporting the municipality’s administrative, regulatory, and customer service functions. This position is responsible for coordinating and maintaining municipal bylaws, policies, and cemetery operations while ensuring outstanding service to residents, businesses, and internal teams. As an integral member of our team, the Administrative Clerk enhances public engagement, optimizes processes, and ensures the efficient execution of daily office operations.

YOUR Essential Functions

Bylaw and Policy Coordination:

• Assist in developing, reviewing, and updating municipal bylaws and policies. 
• Maintain organized records, ensure timely distribution of updates, and support compliance with regulations and organizational goals.

Cemetery Administration:

• Serve as the primary contact for cemetery-related inquiries, providing accurate information and compassionate support to families and service providers. 
• Maintain the Cemetery database, process payments, and ensure compliance with regulatory requirements.
• Oversee niche wreath plate orders, update cemetery bylaws and application forms, and research cemetery resources to address inquiries.
• Assist grieving families with professionalism and sensitivity.

Customer Experience:

• Provide front-line customer service by assisting with inquiries in person, by phone, or via email. 
• Support facility bookings, process payments, and maintain accurate financial records. 
• Assist with registrations, licenses, and deposits while ensuring compliance with procedures. 
• Act as a liaison between residents and service providers, accurately documenting interactions. 
• Contribute to a respectful and efficient work environment by supporting team members with complex customer interactions. 

Administrative Support:

• Manage schedules, travel arrangements, and event coordination for Town representation. 
• Assist with municipal elections, ensuring compliance and logistics. 
• Provide backup support as Council Clerk, handling agendas and meeting minutes. 
• Maintain accurate content on the municipal website, including the business directory.

Development Support:

• Support the review and processing of Home Occupation and Sign Permit applications for compliance with the Land Use Bylaw. 
• Assist customers with permit applications and Compliance Certificate requests, including fee collection. 
• Aid in developing educational materials on permitting and development processes.

Other Duties:

• Continuously improve processes for efficiency and contribute to a positive work environment.
• Perform other related duties assigned by Administrative & Legislative Services Manager.

What YOU Bring

Education & Experience:

• Minimum of two years post-secondary education in Business Administration, Public Administration, or related fields. 
• Minimum three (3) years of experience in an administrative support role, preferably in a municipal setting. 
• Minimum two (2) years of experience in customer service or public relations, preferably in a municipal setting. 
• Proficient with computers and all aspects of MS Office; knowledge & proficiency with Muniware software.  
• Basic knowledge of financial processes. 
• Working knowledge of relevant and applicable federal, provincial, and municipal legislation, including the Alberta Municipal Government Act, and other associated bylaws, regulations, processes and policies is an asset.  

Skills & Abilities:

• Customer service aptitude, ability to deal with difficult situations with tact and diplomacy. 
• Ability to maintain confidentiality in dealing with private and sensitive customer information. 
• Excellent communication and public relations skills (both written and verbal). 
• Strong planning and organizational skills. 
• Self-motivated, independent, exercising sound judgment.; comfortable working with minimal direction and as part of a team. 
• Impeccable attention to detail, high level of accuracy. 
• Ability to manage multiple priorities and deadlines effectively in a fast-paced environment.
• Flexibility and adaptability in a dynamic work environment.
• Commitment to fostering a safe and inclusive workplace.

What WE Provide

This is a full-time position (35-hour work week) Monday to Friday; some evenings and weekends may be required. The Town of Crossfield offers a competitive wage, pension plan, excellent benefits package, and a supportive team environment.

Join the Town of Crossfield and be an integral part of a dedicated and community-focused team!

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