Manager of Operations

POSITION SUMMARY

Reporting to the Director of Infrastructure, the Manager of Operations is responsible for overseeing and coordinating the municipality's daily operational activities to ensure efficient service delivery to the community. This role involves managing a diverse team across various departments, including road maintenance, equipment maintenance, graveling, and drainage programs. The Manager ensures municipal operations align with strategic goals, regulatory requirements, and budgetary constraints.

The role also involves collaborating with other municipal departments, responding to community needs, and addressing operational challenges. The Manager of Operations serves as a key liaison between the municipality and external contractors, ensuring that projects are completed on time and within scope.

KEY DUTIES AND RESPONSIBILITIES

1. Key Responsibilities.
   
   • Developing and implementing operational policies, managing supervisory staff, monitoring performance metrics, and managing resources effectively.
   • Prepare and present comprehensive agenda reports and submissions for Council and Boards, ensuring budget compliance and supporting informed decision-making.
   • With the backing of the Director of Infrastructure, prepares and manages the annual operating and capital budgets aligning with the strategic goals and community needs.
   • Liaise with the Planning and Development Department on new developments, ensuring they meet infrastructure standards.
   • Recommend and implement efficiencies, ensuring that change management best practices are followed when introducing new processes or concepts.
   • Collaborate with the County Finance and Asset Management team to ensure accurate and sustainable tracking of finances for infrastructure maintenance, upgrades, and capital projects.
   • Provide compliance with Transport Canada to ensure the County’s Safety Fitness Certificate remains in good standing.
   • Respond to public and internal inquiries and concerns in a timely & professional manner.
   • Responsible for managing the design, contract tendering, and contract administration of capital operations projects.
   • Ensure that all applicable employees are in compliance with OH&S requirements, properly trained in OH&S-related topics, and have adequate and relevant training to enable them to complete their specific assignments in a safe and efficient manner.
   • Assist in other related duties as assigned by the Director of Infrastructure.
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2. Decision-Making and Accountability

• Requires the ability to work independently, yet cooperatively with senior management and staff, in meeting the vision & strategic goals of Council and the municipality.
• Requires a strong ability to problem solve and to quickly adapt to change.

3. Administrative Responsibility

• Develop, review and amend programs, services, policies and bylaws as required.
• Strong technical writing skills and experience reviewing and or writing reports, contracts, and policies.
• Administers multiple programs, projects, tenders and contracts at a time.
• Maintains excellent records management and organizational skills.

4. Contact

• Is a liaison and works closely with other departments within the County to achieve similar goals
• Strong interpersonal, verbal and written, communication skills with the ability to work with the consultants, contractors, public, exterior organizations, stakeholders, and staff at all levels within the County in a highly dynamic environment.
• Ability to communicate effectively using courtesy, positivity, tact and discretion in dealing with requests, complaints and clarification of information.
• Strong commitment to teamwork, positive leadership, and excellence in public service.

5. Working Conditions

• Majority of the work is office-related, working for lengths of time in meetings, on a computer, or at a desk.
• Although limited, the position may involve some site visits to meet the department's objectives.

6. Safety
   
   • Follow the guidelines, assigned responsibilities, and accountabilities as outlined in the Health & Safety Program Manual.
   • Participates in safety training as related to the position, or within the County’s standards or expectations.

POSITION REQUIREMENTS

• An accredited degree or diploma in the field of Civil Engineering or Civil Engineering Technology, Project Management, or a related post-secondary field.
• Accreditation with APPEGA, ASET or PMI is considered an asset.
• Leadership for Safety Excellence training is considered an asset.
• Minimum 3-5 years of supervisory experience in a municipal environment related to the provision of transportation and utilities services.
• Excellent communication skills, including written and verbal.
• Proficiency in the use of computer programs including MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Effective negotiation and conflict management skills.
• Effective organizational and time management skills.
• Valid Class 5 Alberta drivers’ license.